About Gateman
GATEMAN was recently certified as the ‘World Class Product of Korea’ for the fourth time since 2005. The Korean government investigates the entire digital lock markets across the world and selects top five companies/ products and awards with a certification mark every year.
When the lock business in Korea turned digital, the market grew by 500 percent. Now iRevo markets their successful products globally under the brand Yale GATEMAN.
The Korean market is widely considered a good test bed or navigator for any IT product – mobile phones, mp3 players, Internet applications and the like. The same applies to digital door locks, and Korea is the first country to digitize widely in the residential area. As a result, iRevo has grown rapidly to become Korea’s largest supplier of digital door locks with distribution in Korea and China but more recently in other parts of the world such as the US and European markets.
“We are the market creator and number one in Korea,” says Jae-Hong Ha, president of iRevo. “Half of all apartments in Korea are already digitalized, and one of two digital doors is of the iRevo brand GATEMAN.”
Jae-Hong Ha believes that iRevo’s success in electronic locks is a result of its ability to develop a digital door lock and make it an attractive and natural part of Korean homes. The approach was to enter the market as a digital innovator concerned about the customer’s inconvenience from analog locks.
“We noticed that what customers needed was a ‘gateman’ to secure their doors and safety at home,” Jae-Hong Ha says. “Our solution was a digital door lock at a reasonable price, which we also ended up calling GATEMAN.”
”Now we bring our products to the world under the brand Yale GATEMAN. I see big opportunities in this approach,” Jae-Hong Ha says.
When the lock business in Korea turned digital, the market grew by 500 percent. Now iRevo markets their successful products globally under the brand Yale GATEMAN.
The Korean market is widely considered a good test bed or navigator for any IT product – mobile phones, mp3 players, Internet applications and the like. The same applies to digital door locks, and Korea is the first country to digitize widely in the residential area. As a result, iRevo has grown rapidly to become Korea’s largest supplier of digital door locks with distribution in Korea and China but more recently in other parts of the world such as the US and European markets.
“We are the market creator and number one in Korea,” says Jae-Hong Ha, president of iRevo. “Half of all apartments in Korea are already digitalized, and one of two digital doors is of the iRevo brand GATEMAN.”
Jae-Hong Ha believes that iRevo’s success in electronic locks is a result of its ability to develop a digital door lock and make it an attractive and natural part of Korean homes. The approach was to enter the market as a digital innovator concerned about the customer’s inconvenience from analog locks.
“We noticed that what customers needed was a ‘gateman’ to secure their doors and safety at home,” Jae-Hong Ha says. “Our solution was a digital door lock at a reasonable price, which we also ended up calling GATEMAN.”
”Now we bring our products to the world under the brand Yale GATEMAN. I see big opportunities in this approach,” Jae-Hong Ha says.
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Try Before you buy, be a smart customer!
Shine
Entry Options: Card Key / PIN Code
Product Features & Benefits: - Safe Thumb-Turn - Clip Type Bracket (can be installed on glass doors of 9-13mm thickness) - Modern and Thin Design Gateman WF20
Entry Options: Fingerprint / PIN Code
Product Features & Benefits: - One Touch Fingerprint - Safe Thumb-Turn - Modern and Awesome Design |
Gateman Z10
Entry Options: Fingerprint / PIN Code
Product Features & Benefits: - Safe Thumb-Turn - Jimmy Proof Lock type - Modern and Awesome Design Gateman WE20
Entry Options: Card Key / PIN Code
Product Features & Benefits: - Safe Thumb-Turn - Modern and Thin Design |
Gateman WE40
Entry Options: Card Key / PIN Code
Product Features & Benefits:
- Safe Thumb-Turn
- Modern and Thin Design
Product Features & Benefits:
- Safe Thumb-Turn
- Modern and Thin Design
Warranty
Limited Hardware Warranty
CRG products are warranted to be free from manufacturing defects in materials and workmanship starting from the shipping date of CRG.
This limited hardware warranty does not cover:
Software
Return Procedures
Shipping Fee
If products are defective or damaged under normal use or operation in the replacement limit, distributors or resellers are responsible for the shipping cost the product back to customers. Customers should assume the shipping cost sending the product to the point-of-purchase.
During replacement limit, if customers ask for replacement because the product does not fit for customer’s personal expectation, customers should be responsible for round-trip shipping fee.
Customers shall be responsible for round-trip shipping fee if the product has gone beyond the replacement limit but still in warranty limit.
Repair Service Out Of Warranty
Limitation of Liability
Limited Hardware Warranty
CRG products are warranted to be free from manufacturing defects in materials and workmanship starting from the shipping date of CRG.
This limited hardware warranty does not cover:
Software
- Usage that is not in accordance with product instructions
- Failure to follow the product instructions
- Abuse firmware upgrade without the authorized technician’s guidance.
- Abnormal wear and tear.
Return Procedures
- Please read CRG warranty policy & policy of your reseller first before sending items back to point-of-purchase.
Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA) number before returning the product. If the product you received is suspected to be defective and the product warranty has not expired, The RMA number will allow your reseller to track your return much easier and help them expedite processing your request.
After receiving your RMA case number, pack the item(s) very well with the original box and all the original accessories included such as power adapters, brackets, cables, manuals.
Write your RMA number and the return reason (the problem of the product) on the warranty card along with the complete package to send them back.
Replacement Services
For customers ask for replacement service, please contact point-of-purchase and follow their policy.
Our technicians will inspect all items returned for replacement requests. If the returned product is found in working order, we will return the same item received. However, customers shall be responsible for all shipping & handling charges incurred for getting the units back to customers.
If returned products are found defective, we will replace the product and assume the shipping cost for sending back the replacement unit to customers.
If for any reason, we are unable to provide a replacement of the original returned item(s). You will have a choice for a “Substitute” item at the same equal value.
We do not provide exchange and replacement due to abnormal hardware upgrade 14 days after the product is delivered.
Our technicians will test the product before sending out the replacement. The demand for more than two times replacement for the same product during replacement limit will be rejected.
Replaced products are warranted from the balance of the former warranty period.
- Warranty is void if the product is purchased from unauthorized resellers.
- Warranty is void if trade-mark, serial tags, product stickers have been removed, altered or tampered with.
- Warranty is void for mishandling, improper use, or defacing the product.
- Abuse firmware upgrade without the authorized technician’s guidance.
- Warranty is void for physical damage, altered, either internally or externally, improper or inadequate packaging when returned for RMA purposes.
- Warranty is void if damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the period of warranty.
- Warranty is void if product is damaged due to improper working environment or operation. (For example, improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using wrong power adapter, etc.)
- Warranty is void if damaged by the use of parts not manufactured or sold by CRG
- Damage caused by improper installation of third-party products.
- Warranty is void if product is damaged for irresistible cause, such as earthquake, fire, lightning, flood, etc.
- Product beyond limited warranty.
Shipping Fee
If products are defective or damaged under normal use or operation in the replacement limit, distributors or resellers are responsible for the shipping cost the product back to customers. Customers should assume the shipping cost sending the product to the point-of-purchase.
During replacement limit, if customers ask for replacement because the product does not fit for customer’s personal expectation, customers should be responsible for round-trip shipping fee.
Customers shall be responsible for round-trip shipping fee if the product has gone beyond the replacement limit but still in warranty limit.
Repair Service Out Of Warranty
- CRG provides extra repair service for product that is out of warranty with additional charge. The total fee contains device cost and service fee. Device cost (including accessories) is according to the standard uniform price provided by CRG.
- Different region may have different service fee, please contact the point-of-purchase to confirm that before you ask for this service.
- Our technicians will quote the total price after detecting the product, If customers refused to repair after the quotation, customers need pay HKD250/hour for the test fee. If customer agrees with the quotation, the test will be free.
- Repaired product out of warranty will have 3-month warranty from the date that the product is returned to customer.
Limitation of Liability
- CRG is not responsible for other extra warranty or commitment promised by resellers. If your reseller promised some extra commitment or warranty, please ask for written documents to protect your rights and interests.
- CRG does not offer refunds under any circumstances. Please contact the point-of-purchase and follow their refund/return policy.
- CRG shall not be liable under any circumstances for any consequential, incidental, special or exemplary damages arising out of or in any connection with this agreement or the products, including but not limited to lost profits, or any claim based on indemnity or contribution, or the failure of any limited or exclusive remedy to achieve its essential purpose or otherwise. Purchaser’s exclusive remedy, as against CRG, shall be the repair or replacement of defective parts. If CRG lists a product on its website specification in error or that is no longer available for any reason, CRG reserves the right to explain it without incurring any liability.
