Frequently Asked Question
Automatic locking is not working.
(1) The door lock may be set as manual locking
Manual locking → Automatic locking: Press and hold the Open / Close button for 5 seconds → Press "1"
(2) Check whether there is a problem with the locking device: Open the door and press the Open/Close button to check whether the locking device works
(3) Change the batteries to brand new ones
(4) Check the magnetic box on the doorframe side
Tips. Check the magnetic frame on the doorframe side if during installation or if it was installed not too long ago.
If the magnetic frame is not installed, then install it so that the part indicated as “Up” on the magnetic box faces upwards.
If it still doesn’t work after doing all of the above, record the problem video and send to our team for further investigation.
Manual locking → Automatic locking: Press and hold the Open / Close button for 5 seconds → Press "1"
(2) Check whether there is a problem with the locking device: Open the door and press the Open/Close button to check whether the locking device works
(3) Change the batteries to brand new ones
(4) Check the magnetic box on the doorframe side
Tips. Check the magnetic frame on the doorframe side if during installation or if it was installed not too long ago.
If the magnetic frame is not installed, then install it so that the part indicated as “Up” on the magnetic box faces upwards.
If it still doesn’t work after doing all of the above, record the problem video and send to our team for further investigation.
How to register the password?
Open the door → Open the battery cover → Press the Reg. Button ① below the batteries (left) → Enter a new password on the number keypad → Press "*"
*Check to see if the correct password is registered by testing it when the door is opened
*Check to see if the correct password is registered by testing it when the door is opened
How to register the card?
Open the door → Open the battery cover → Press the Reg. Button ② below the batteries (right) →Swipe the card(s) to be registered one by one→ Press the Reg. Button ② below the batteries (right)
(Up to 50 cards can be registered consecutively)
*Check to see if the card(s) is/are registered properly by testing it/them when the door is opened
(Up to 50 cards can be registered consecutively)
*Check to see if the card(s) is/are registered properly by testing it/them when the door is opened
How to delete all the cards registered?
Open the door → Open the battery cover → Press the Reg. Button ② below the batteries (right) → Press and hold "3" for 3 seconds
Why is my door lock ringing school bell sound?
It is the low battery notification. Please replace with brand new batteries immediately.
The sound of the door lock is too loud / soft
Open the door → Open the battery cover → Adjusting the volume: Press and hold the Open / Close button for 5 seconds → Press "9" until the desired volume is reached
→ Press "*"
→ Press "*"
The battery is used up and I forget to bring the keys
Buy a 9V battery → Connect the 9V battery to the door lock at the Emergency Power Supply Area
→ Enter the password and press "*" / Swipe a registered card on the card reader / Press a registered fingerprint on the scanner to open the door
→ Enter the password and press "*" / Swipe a registered card on the card reader / Press a registered fingerprint on the scanner to open the door
The door lock is not working even after changing the batteries
Insert the batteries properly and check if the poles (+/-) are installed correctly.
Make sure that the batteries are brand new alkaline batteries.
Make sure that the batteries are brand new alkaline batteries.