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About Samsung Digital Lock
Frequently asked questions before purchase
Q: Why consider buying a Samsung electronic door lock?
A: Samsung is one of the electronic products leaders. Samsung Digital Door Lock design based on fashion and convenience. For example, SHP-DH538 Series rewarded 2019 IF design. The fingerprint technology is keep improving. 2019 Fingerprint technology has been upgraded alike cell phone. Reading is fast and more precise than optical version.
Q: If you choose Samsung smart door lock, do you need to purchase new door?
A: Samsung electronic door locks can be installed in most cases. When you arrive at the store, bring your existing photo of the door lock - front, side, back, door frame so that shop teammate can help finding out if it is appropriate. For sure, if you prefer to have a perfect look door, new door replacement is suggested.
Q: If I am not under home decoration, and will not change the new door, what should I pay attention to?
A: If it is not under home decoration, and the door served you for a certain years, and the current lock is bigger than the new lock, obviously those area covered for long time will show different color sort of lighter. Please have your existing door lock photo - front, side, back, door frame (refer to the bottom photo demo) so that the store's salesperson can contact us to see if it is appropriate.
Existing door lock photo - front, side, back, door frame (basic photo)
A: Samsung is one of the electronic products leaders. Samsung Digital Door Lock design based on fashion and convenience. For example, SHP-DH538 Series rewarded 2019 IF design. The fingerprint technology is keep improving. 2019 Fingerprint technology has been upgraded alike cell phone. Reading is fast and more precise than optical version.
Q: If you choose Samsung smart door lock, do you need to purchase new door?
A: Samsung electronic door locks can be installed in most cases. When you arrive at the store, bring your existing photo of the door lock - front, side, back, door frame so that shop teammate can help finding out if it is appropriate. For sure, if you prefer to have a perfect look door, new door replacement is suggested.
Q: If I am not under home decoration, and will not change the new door, what should I pay attention to?
A: If it is not under home decoration, and the door served you for a certain years, and the current lock is bigger than the new lock, obviously those area covered for long time will show different color sort of lighter. Please have your existing door lock photo - front, side, back, door frame (refer to the bottom photo demo) so that the store's salesperson can contact us to see if it is appropriate.
Existing door lock photo - front, side, back, door frame (basic photo)
Q: Can it install if I have a gate?
A: The distance between the gate and the door is 85mm.
Q: What are the extra accessories?
A: Extra accessories refer to accessories excludes in the original box. Accessories price quoted based on request.
Q: Does Samsung provide maintenance? What is the charge?
A: Samsung provides free on-site maintenance for the first year in accordance with the terms and condition.
Detail can refer to the back of the warranty card.
Q: If my home is under renovation, however, I will not change the new door. When will be the best lock installation schedule?
A: If your home is under renovation, please discuss with your designer.
Q: Under what circumstances do we have to pay extra?
A: Additional accessories (such as: standard old door accessories, rebate kit, custom-made accessories or (and), metal drilling or (and), transportation costs in the remote area.
Q: I have lost the instruction. I forgot how to do setting. What should I do?
A: You can refer to (Operation Guide) or voice guide (if applicable) or our website information.
Q: What should I do if my building running out of power suddenly?
A: The power outage of the building has no effect on the Samsung smart door lock, because the the door lock is operated by 4/8 pcs AA batteries.
Q: What should I do if 4/8pcs AA batteries die?
A: Please use the 9v battery in the backup power supply. Replace the brand new battery after successfully entering the house.
Detail can refer to the manual.
A: The distance between the gate and the door is 85mm.
Q: What are the extra accessories?
A: Extra accessories refer to accessories excludes in the original box. Accessories price quoted based on request.
Q: Does Samsung provide maintenance? What is the charge?
A: Samsung provides free on-site maintenance for the first year in accordance with the terms and condition.
Detail can refer to the back of the warranty card.
Q: If my home is under renovation, however, I will not change the new door. When will be the best lock installation schedule?
A: If your home is under renovation, please discuss with your designer.
Q: Under what circumstances do we have to pay extra?
A: Additional accessories (such as: standard old door accessories, rebate kit, custom-made accessories or (and), metal drilling or (and), transportation costs in the remote area.
Q: I have lost the instruction. I forgot how to do setting. What should I do?
A: You can refer to (Operation Guide) or voice guide (if applicable) or our website information.
Q: What should I do if my building running out of power suddenly?
A: The power outage of the building has no effect on the Samsung smart door lock, because the the door lock is operated by 4/8 pcs AA batteries.
Q: What should I do if 4/8pcs AA batteries die?
A: Please use the 9v battery in the backup power supply. Replace the brand new battery after successfully entering the house.
Detail can refer to the manual.
