Warranty Register

Online Installation Booking Form
網上預約安裝

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Name *

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Last

Phone Number *

Email *

Address 地址 *

Line 1

Line 2

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Shop 店 *

Model No 型號 *

Serial Number 機身編號 *

Invoice Upload *

Max file size: 20MB

保用細則

由發票日起，客戶可享有一年產品維修保養服務。
客戶如欲享有一年產品維修保養服務，產品必須經由本公司安排認可安裝人員安裝，並保存此保用證及商號發票，於保用期內維修時一併出示。
保用期內用戶如需維修保養服務，請致電專線 +852 6398 3317。
保用期內，經由本公司認可安裝人員安裝的產品可獲免費上門檢查及基本維修更換零件服務，而所有被更換之損壞零件均屬本公司所有。
保用期內，所有免費維修及更換零件服務，只限由本公司認可維修人員提供。
免費保用服務並不包括下列情況︰
- 產品非經由本公司安排認可安裝人員安裝。
- 敎學、更換電池、更換外殼、按鍵及所有非門鎖內部零件之附件。
- 任何因人為損壞、錯誤使用、不依說明書指示疏忽使用、擅自維修或改裝、因意外、天然災害或其他一切不能控制的原因所引致之任何損壞。
位處偏遠地區 (本公司保留最終決定權) 或離島用戶需維修服務時，本公司將酌量收取交通費。
沒有電梯，本公司將收取每層樓梯費。
除本保用證外，其他商號發出之任何保用證均不為本公司承認。
請妥善保存保用證，並於維修時與購買商號所發出之正式收據或發票一併出示方可獲得免費維修保養服務。
保用證上所載之資料，產品購買日期，必須與購買商號所發出之正式收據或發票相同。保用證如經塗改，立即作廢。
客戶如遺失保用證，本公司有權拒絕提供維修保養服務。本證不會補發。
本保用證只適用於香港。
本保用證上列明之保用服務會根據條款 (1) 之指定的期間繼續生效，不管產品的擁有權或安裝地點已經變動。但顧客需負責所有因產品擁有權或安裝地點變動而增加之額外服務費用。

以上所載，CRG 有權修改、取消或增加條款。恕不另行通知。如以上保用條款的中英文版本有任何歧義或牴觸,概以英文版本為準。
客戶請填妥及保存本保用證連同正式收據或發票以作保用證明，不需寄回本公司。

Digital Door Lock Warranty Terms & Conditions

Commencing from Invoice Date, CRG Technology Limited (hereinafter called "The Company") will provide One Year Warranty to customers.
In order to obtain the One Year Warranty, customer must use The Company arranged approved installers for product installation and keep this Warranty Card together with the official Invoice for inspection during warranty service.
For service inquiries within warranty period, please call our Warranty Service Hotline, +852 6398 3317.
The Company provides free of charge inspection and basic repair service to the products installed by The Company approved installers within the product warranty period.
All warranty service within the product warranty period shall be rendered by The Company approved technician only.
This Warranty does not cover:Products which are:
- NOT installed by The Company‘s approved installers.
- Replacement of any external parts such as outer shell, keypad and so on; any accessories and parts that are not included in the lock body.
- Damage caused by Misuse of the product, not following the User Manual, repair or modification by unapproved personnel, Negligence, Accident or Natural Calamities beyond The Company's control.
Extra traffic fee will be charged for service in outlying islands or remote areas and those without lift or escalators.
Any other warranty certificate than this will not be recognized by The Company.
Please retain this Warranty Card and present it together with the Purchase Invoice / Receipt issued by the dealer to our technicians for inspection when service is rendered.
If the information recorded in this Warranty Card mismatch with that on Purchase Invoice / Receipt issued by the dealer, warranty service will not be provided. This Warranty Card will be voided if it is altered or amended.
If the customer loses this Warranty Card, The Company reserves the right to provide warranty service or not.
This Warranty is valid for Hong Kong only.
The warranty service described in this Warranty Card is on product itself and will continue to apply for the period specified in clause (1) , regardless of change of ownership or location. Customers are responsible for all extra warranty service charges associated with change of ownership or relocation of the product.

CRG reserves the right to amend, at its sole discretion and without notice, any of the conditions described in this Warranty Card. Any liability which otherwise may arise out of or in connection with such alteration is expressly excluded. The Chinese version of these Terms and Conditions is for reference only. In case of any discrepancy between the Chinese version and English version, the English version of the Terms and Conditions shall prevail.
Please fill in and retain the warranty card together with formal invoice/ receipt issued by the dealer for warranty purpose. DO NOT send the warranty card to CRG.

Agree and Submit 同意及递交

Online Installation Booking Form網上預約安裝

Online Installation Booking Form
網上預約安裝