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特约经销商
香港
泰华木业
香港湾仔骆克道402号地下
雄明
香港湾仔骆克道294号地下
九龙
朗曜
香港九龙旺角上海街665号地下
泰华
香港九龙旺角弼街30号地下
天发祥
旺角砵兰街337号地下
快捷
香港九龙旺角上海街668号地铺
诚信建筑材料有限公司
香港九龙旺角道6K号地铺
朗曜
香港九龙旺角上海街665号地下
泰华
香港九龙旺角弼街30号地下
天发祥
旺角砵兰街337号地下
快捷
香港九龙旺角上海街668号地铺
诚信建筑材料有限公司
香港九龙旺角道6K号地铺
新界
大埔进益浴室洁具
大埔靖远街永隆阁57A地下
快捷
香港九龙荃湾德华街2号B地铺
美致
元朗合益路67号地下
大埔进益浴室洁具
大埔靖远街永隆阁57A地下
快捷
香港九龙荃湾德华街2号B地铺
美致
元朗合益路67号地下
常见问题
1. 产品适用于那个门孔及门厚?
请参考相关说明书
2. 如何安装?
请参考相关说明书
3. 访客按铃时未能收到电话
需要在手机设置里面，需要允许“叮咚”软件“后台运行”和“消息提醒”。
苹果手机设置路径：设置 - 通知 - 叮咚 - 允许通知
安卓手机：设置 - 管理应用程序 - 叮咚 - 显示通知
（不同安卓手机设置的位置完全不一样，需要咨询手机提供商）
4. 能接听，不能视频?
1）能接听，不能视频，是因你网络不畅通，请检查网络，或者稍后再试。
2）检查路由器或重启路由器，尝试再连接
3）确认手机端网络是否稳定（手机能够正常上网浏览视频）
5. 为何市场有不同价格, 如何分辨?
如属行货, 货品己封口及有雷射标签, 亦配有香港行货标配。
请参考相关说明书
2. 如何安装?
请参考相关说明书
3. 访客按铃时未能收到电话
需要在手机设置里面，需要允许“叮咚”软件“后台运行”和“消息提醒”。
苹果手机设置路径：设置 - 通知 - 叮咚 - 允许通知
安卓手机：设置 - 管理应用程序 - 叮咚 - 显示通知
（不同安卓手机设置的位置完全不一样，需要咨询手机提供商）
4. 能接听，不能视频?
1）能接听，不能视频，是因你网络不畅通，请检查网络，或者稍后再试。
2）检查路由器或重启路由器，尝试再连接
3）确认手机端网络是否稳定（手机能够正常上网浏览视频）
5. 为何市场有不同价格, 如何分辨?
如属行货, 货品己封口及有雷射标签, 亦配有香港行货标配。
Warranty
- CRG provides warranty service based on below
LIMITED WARRANTY & REPAIR PROCEDURES
EQUES/CRG provides limited warranty for products that have manufacturing defects in materials and workmanship.
CRG provide after-sales service to customers directly, including return/replacement and technical support help. We recommend you buy EQUES/CRG products from our local Dealers, so that you can get quick and convenient service directly.
Our resellers have the Serial Number and Customer address of products to confirm their warranty period. When you need to return the product, please contact your resellers and ask for a Return Merchandise Authorization number (RMA#). Write down the RMA# and problem of the product on your warranty card, and finally put the card together with the product to return it.
If you have any problems to communicate with your resellers, please email to [email protected] and we will try our best to help you.
Warranty / Return / Replacement Policy
CRG values your business and always attempts to provide you with the very best of service.
- Limited hardware warranty is provided by EQUES/CRG only when your EQUES/CRG product ("product") was purchased from an authorized dealers/resellers.
- Warranty service is provided only when the product is returned to an authorized return center in the region where the product was first shipped by EQUES/CRG or to the point-of-purchase, which may have regional specific warranty implications. Hong Kong return center: Room 1306, Leader Industrial Centre, Fo Tan, Hong Kong.
- If you purchase your EQUES/CRG product from online store, please contact the point-of-purchase and ask for return/replacement/repair help.
- Hardware Warranty Information.
EQUES/CRG provide 1-year limited warranty for bare product and 6-month limited warranty for accessories.
Limited Hardware Warranty
EQUES/CRG products are warranted to be free from manufacturing defects in materials and workmanship starting from the shipping date of EQUES/CRG.
This limited hardware warranty does not cover:
Software
- Usage that is not in accordance with product instructions
- Failure to follow the product instructions
- Abuse firmware upgrade without the authorized technician’s guidance.
- Abnormal wear and tear.
Return Procedures
Please read EQUES/CRG warranty policy & policy of your reseller first before sending items back to point-of-purchase.
Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA) number before returning the product. If the product you received is suspected to be defective and the product warranty has not expired, The RMA number will allow your reseller to track your return much easier and help them expedite processing your request.
After receiving your RMA case number, pack the item(s) very well with the original box and all the original accessories included such as power adapters, brackets, cables, manuals.
Write your RMA number and the return reason (the problem of the product) on the warranty card along with the complete package to send them back.
Replacement Services
For customers ask for replacement service, please contact point-of-purchase and follow their policy.
Our technicians will inspect all items returned for replacement requests. If the returned product is found in working order, we will return the same item received. However, customers shall be responsible for all shipping & handling charges incurred for getting the units back to customers.
If returned products are found defective, we will replace the product and assume the shipping cost for sending back the replacement unit to customers.
If for any reason, we are unable to provide a replacement of the original returned item(s). You will have a choice for a “Substitute” item at the same equal value.
We do not provide exchange and replacement due to abnormal hardware upgrade 14 days after the product is delivered.
Our technicians will test the product before sending out the replacement. The demand for more than two times replacement for the same product during replacement limit will be rejected.
Replaced products are warranted from the balance of the former warranty period.
Warranty Forfeiture
- Warranty is void if the product is purchased from unauthorized resellers.
- Warranty is void if trade-mark, serial tags, product stickers have been removed, altered or tampered with.
- Warranty is void for mishandling, improper use, or defacing the product.
- Abuse firmware upgrade without the authorized technician’s guidance.
- Warranty is void for physical damage, altered, either internally or externally, improper or inadequate packaging when returned for RMA purposes.
- Warranty is void if damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the period of warranty.
- Warranty is void if product is damaged due to improper working environment or operation. (For example, improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using wrong power adapter, etc.)
- Warranty is void if damaged by the use of parts not manufactured or sold by EQUES/CRG
- Damage caused by improper installation of third-party products.
- Warranty is void if product is damaged for irresistible cause, such as earthquake, fire, lightning, flood, etc.
- Product beyond limited warranty.
Shipping Fee
If products are defective or damaged under normal use or operation in the replacement limit, distributors or resellers are responsible for the shipping cost the product back to customers. Customers should assume the shipping cost sending the product to the point-of-purchase.
During replacement limit, if customers ask for replacement because the product does not fit for customer’s personal expectation, customers should be responsible for round-trip shipping fee.
Customers shall be responsible for round-trip shipping fee if the product has gone beyond the replacement limit but still in warranty limit.
Repair Service Out Of Warranty
- EQUES/CRG provides extra repair service for product that is out of warranty with additional charge. The total fee contains device cost and service fee. Device cost (including accessories) is according to the standard uniform price provided by EQUES/CRG.
- Different region may have different service fee, please contact the point-of-purchase to confirm that before you ask for this service.
- Our technicians will quote the total price after detecting the product, If customers refused to repair after the quotation, customers need pay HKD250/hour for the test fee. If customer agrees with the quotation, the test will be free.
- Repaired product out of warranty will have 3-month warranty from the date that the product is returned to customer.
Limitation of Liability
- EQUES/CRG is not responsible for other extra warranty or commitment promised by resellers. If your reseller promised some extra commitment or warranty, please ask for written documents to protect your rights and interests.
- EQUES/CRG does not offer refunds under any circumstances. Please contact the point-of-purchase and follow their refund/return policy.
- EQUES/CRG shall not be liable under any circumstances for any consequential, incidental, special or exemplary damages arising out of or in any connection with this agreement or the products, including but not limited to lost profits, or any claim based on indemnity or contribution, or the failure of any limited or exclusive remedy to achieve its essential purpose or otherwise. Purchaser’s exclusive remedy, as against EQUES/CRG, shall be the repair or replacement of defective parts. If EQUES/CRG lists a product on its website specification in error or that is no longer available for any reason, EQUES/CRG reserves the right to explain it without incurring any liability.
All rights reserved. EQUES and the EQUES logo are trademarks of Euqes Technology Co., Limited., registered in the China and other countries.
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Copyright © 2008-2023 CRG Technology Limited. All Rights Reserved.
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